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FAQs

 

Q: Will my order arrive in time for Christmas?
Now that we are in the midst of the business time of year, deliveries can take longer than usual. To ensure that your order arrives in time to under the tree this Christmas please follow the below ordering cut off dates:
Deliveries to NT, WA, far North Queensland and remote areas:
Friday 7th December.
Deliveries to interstate metro areas or same-state regional areas:
Monday 17th December.
Free local deliveries:
Wednesday 19th December.
Q: When will my order be shipped?
Please allow 3-5 business days for your item to be sent.
We use Sendle to deliver our goods, who also employ Fast Way and Couriers Please to freight our items. If Sendle are unable to deliver your order (for example, if you live within a rural area of Australia) you will be contacted in regards to organising a quote through Australia Post.
All orders sent via Sendle will receive tracking details via email.
Our courier does not deliver to PO Boxes, please ensure a street address is provided at checkout.
Q: How much is postage and how is it calculated?
Shipping costs are calculated based on your location and the weight of your purchases. Postage will be added to your cart upon checkout.
All deliveries include tracking.
Q: Do you offer free shipping to your local customers?
Yes! To keep costs down for my local customers, free shipping is available for those who live within 30km of the postcode 3818. Generally, delivery to local customers will be made within 5-7 days of the order being made.
Please contact us prior to making your purchase for your free shipping discount.
Q: Do you accept exchanges and refunds?
Returns, exchanges and refunds are not available. However, if your purchase has arrived damaged, I will gladly offer a replacement or a refund. 
Conditions:
To be eligible for an exchange or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you need to arrange an exchange or refund, send an email through to viridescentliving@outlook.com with the following information:

- Receipt or proof of purchase
- Photographs of the damaged goods

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I cannot offer you an exchange or refund.
Please note:
I will try my best to offer a replacement on damaged goods. Please keep in mind that I may not have the product in stock and it will need to be ordered in. This can take a number of weeks. In this case, a refund can be arranged if preferred.
If the item has been discontinued, a refund will be offered.
Q: I am interested in an item on your website but it is out of stock, will you be ordering more?
Yes! If you can see the item on the website but it is labelled as out of stock, I am either waiting on a delivery or currently ordering more stock.
Q: I ordered a product online and when I received it, the shade of colour was slightly different. Why is this?
At times, photographs can alter the exact colour of an item. Although the images are as true to colour as possible, slight variations can occur.
Q: Why do the boxes that my order arrived in appear to be second-hand?
At Viridescent Living, I am proud to see that most of my orders are sent out in recycled packaging. The packaging used is always strong and secure and it should not arrive torn, wet or crushed. Please be sure to get in touch should this occur. 
Q: I live in a remote area of Australia, will your courier ship to my location?
Customer orders are shipped with Sendle. At this stage, Sendle delivers to 94% of locations within Australia. If you are not within Sendle's delivery coverage, I will be in touch to discuss alternative delivery options. If this is to occur, please keep in mind that the postage cost will be higher than usual.